🔒 ggaming Privacy Policy

This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal information by ggaming ("ggaming," "we," "us," or "our"), the operator of the online gaming platform accessible at ggaming.club, in connection with the services provided to registered users ("Player," "you," or "your") in the Philippines and other applicable jurisdictions.

ggaming is committed to protecting the privacy and personal data of all players in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, its implementing rules and regulations, and the applicable issuances of the National Privacy Commission (NPC). Where ggaming processes data of players in other jurisdictions, we apply equivalent standards of protection.

By registering an account with ggaming, accessing ggaming.club, or otherwise using any ggaming service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with ggaming's Terms & Conditions.

ggaming collects personal data through multiple touchpoints during registration, account use, financial transactions, and customer support interactions. The categories of personal data we collect include:

ggaming does not collect sensitive personal information as defined under the Data Privacy Act of 2012 unless expressly required for age verification or regulatory compliance, in which case such data is handled with heightened security controls.

ggaming uses your personal data for the following purposes, each of which is necessary for providing and improving the ggaming platform and its services to Filipino players:

• Account creation and management: Processing your registration, verifying your identity, and maintaining your ggaming account in good standing.
• Age and identity verification (KYC): Confirming that you meet the minimum age requirement of 21 years old as required under PAGCOR regulations and Philippine law, and verifying the authenticity of your identity documents.
• Financial transaction processing: Enabling deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; processing transactions in Philippine Peso; and maintaining accurate financial records.
• Anti-money laundering (AML) and fraud prevention: Monitoring transactions and account activity for suspicious patterns as required under applicable Philippine AML laws, and reporting to relevant authorities where required by law.
• Platform operation and improvement: Delivering gaming services, analysing platform usage to improve user experience, troubleshooting technical issues, and testing new features.
• Customer support: Responding to your enquiries, resolving disputes, and managing complaints submitted through ggaming's support channels.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviours, applying self-exclusion requests, and enforcing deposit limits in accordance with ggaming's Responsible Gaming Policy.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates where you have provided consent. You may withdraw marketing consent at any time through your account settings.
• Legal and regulatory compliance: Fulfilling obligations under Philippine law, responding to lawful requests from government authorities and regulatory bodies, and maintaining records as required.

ggaming processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012 and its implementing regulations:

• Contractual necessity: Processing required to enter into or perform the contract between you and ggaming — including account registration, game access, and financial transactions.
• Legal obligation: Processing necessary to comply with ggaming's obligations under Philippine law, including AML requirements, PAGCOR regulations, age verification requirements, and NPC guidelines.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, and improvement of ggaming's services, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and certain analytics, where you have provided freely given, specific, informed, and unambiguous consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

ggaming does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, and other authorised payment processors, for the sole purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify the identity documents and financial records of ggaming account holders.
• Game software providers: Game developers and live casino studio operators whose games are hosted on ggaming's platform, who may receive technical data necessary to deliver game content.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support service providers who process data on ggaming's behalf under strict data processing agreements.
• Regulatory and government authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and courts of competent jurisdiction, where disclosure is required by law or valid legal process.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by ggaming, subject to professional confidentiality obligations.

ggaming uses cookies and similar tracking technologies on ggaming.club to operate the platform, analyse usage patterns, and personalise your experience. By continuing to use ggaming's platform after being notified of cookie use, you consent to the use of cookies as described below.

• Strictly necessary cookies: Essential for platform operation — including session authentication, security tokens, and load balancing. These cannot be disabled without impairing core platform functionality.
• Analytical cookies: Used to understand how Filipino players interact with ggaming's platform — including page views, session duration, and game preferences — to improve user experience. Data is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences such as language settings, selected games, and notification preferences.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of ggaming's marketing activities, subject to your consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of ggaming's platform. ggaming does not use cookies to collect sensitive personal data.

ggaming retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, and in compliance with applicable Philippine legal retention requirements:

• Account data: Retained for the duration of your ggaming account and for a minimum of five (5) years following account closure, as required under applicable Philippine financial and AML regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years as required under Philippine AML law.
• KYC documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following closure.
• Marketing data: Retained until you withdraw consent or until ggaming determines the data is no longer required for marketing purposes, whichever is earlier.
• Support communications: Customer support records are retained for three (3) years following resolution of the relevant matter.

Upon expiry of the applicable retention period, ggaming will securely delete or anonymise your personal data in accordance with its data disposal procedures.

ggaming implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ggaming's servers;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Access controls limiting personal data access to authorised ggaming personnel on a strict need-to-know basis;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• 24/7 security monitoring and automated fraud detection systems;
• Regular security audits and penetration testing by independent third-party security specialists;
• Employee data protection training and confidentiality obligations.

In the event of a personal data breach that poses a risk to your rights and freedoms, ggaming will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ggaming. To exercise any of these rights, contact ggaming's Data Protection Officer as described in Section 13.

• Right to be informed: The right to know whether ggaming processes your personal data and, if so, what data, for what purpose, and on what legal basis.
• Right of access: The right to obtain a copy of your personal data held by ggaming, together with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by ggaming.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ggaming's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, ggaming will cease processing your data for marketing purposes immediately.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to request that ggaming transmit it to another controller, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ggaming has processed your personal data in violation of the Data Privacy Act of 2012.

ggaming will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days with notice to you.

ggaming's services are strictly intended for individuals who are twenty-one (21) years of age or older. ggaming does not knowingly collect or process personal data from individuals under 21 years of age. Our registration process includes mandatory age verification, and any account found to belong to an individual under 21 will be immediately closed and associated data deleted.

If you believe that ggaming has inadvertently collected personal data from a person under 21 years of age, please contact ggaming's Data Protection Officer immediately using the contact details in Section 13.

ggaming's platform incorporates third-party game content and payment processing services. Where such third parties process personal data on ggaming's behalf, they do so under data processing agreements consistent with this Policy. Where third parties process data as independent data controllers (for example, GCash and PayMaya when processing payment transactions), their own privacy policies govern that processing.

ggaming is not responsible for the privacy practices of third-party services that operate independently of ggaming's instructions. Filipino players are encouraged to review the privacy policies of GCash, PayMaya, BPI, BDO, and Metrobank for information about how those services handle personal data.

ggaming reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, ggaming will provide notice via email to your registered address or via a prominent notification on ggaming.club. The date of the most recent update is displayed at the top of this Policy.

Your continued use of ggaming's platform following the effective date of any revised Policy constitutes acceptance of the updated terms. If you do not agree with a material change, you may close your ggaming account by contacting customer support.

ggaming has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy. For any privacy-related enquiries, data rights requests, or complaints, please contact ggaming using the following details:

Data Protection Officer — ggaming
Email (plain text — not a clickable link):
[email protected]

Subject line for data rights requests:
DATA PRIVACY REQUEST – [Your Full Name] – [Request Type]

Support Hours (Philippine Standard Time):
Monday – Sunday: 8:00 AM – 12:00 AM (Midnight)
Response within 30 calendar days of receipt of verified request.

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe ggaming has violated your data privacy rights. Information about NPC complaint procedures is available through official Philippine government channels.